NOVO will repair or replace, at our discretion, any electrical part found to be defective within two years from the original date of delivery. Such replacement parts do not extend the warranty period. This warranty does not cover any labor required to replace defective parts since our products are designed to be customer serviceable. In no event will a defective part(s) be justifiable cause for an entire showcase replacement.
Should you experience problems with your NOVO showcase, please call our customer service so that we may help you troubleshoot the problem. Our showcases are factory tested and inspected prior to shipping, but in the rare event there is a problem, we shall help you to resolve the issue. Based on your discussions with NOVO, should a part be found defective, NOVO will provide you with a return authorization number to return the part to us. Replacement will be sent the same method as the return was sent. Defective parts must be returned to NOVO in order for us to issue a new part.
NOVO's limited warranty does not cover broken glass or mirrors, damaged locks or lost keys, burnt out light fixtures, broken casters, damaged cords, damaged switches, general mishandling, or any part where identification numbers have been altered. NOVO's warranty is void if any other products are used other than NOVO parts. Please be aware that lamp wattage should never exceed the original wattage that comes with the showcase, doing so will cause damage. Showcase instructions need to be read prior to usage. Any damages due to incorrect assembly or usage are not covered by NOVO's warranty. In tower cases, wall showcases, and shadow boxes, electrical components are placed in the top canopy of the showcase, and a perforated grid is placed on top for proper ventilation. Do not block or inhibit the ventilation process. If the ventilation process is impeded by the customer, NOVO will decline responsibility for any resulting damages to the showcase or other items.
All other warranties, express or implied, including fitness for a particular purpose are hereby disclaimed. Warranty covers original owners only; warranty is void if sold to another user.
Upon placing order, a NOVO salesperson will provide an estimated ship date. NOVO shall not be liable for delays caused by the shipping company or for reasons beyond the reasonable control of NOVO. If requesting an inside delivery, it is the responsibility of the customer to calculate whether the product will fit inside the business or residence and will go through the door. NOVO is not responsible for any special handling charges assessed by courier due to customer request upon delivery. The following special delivery services are available (except for those items shipped UPS or FEDEX) for an additional charge: inside delivery, residential area deliveries, "two man delivery" (for extra large cases or more than one), uncrating and debris removal and full-service blanket wrapped moving company. Accurate details are necessary for correct freight charges. Your NOVO salesperson can assist you with detailed information about special delivery pricing and your requirements. All prices are FOB Hayward, California.
NOVO products are shipped completely pre-assembled in heavy duty shipping containers or blanket wrapped by moving company. Damage to the freight is very unlikely, but in the event damage occurs during transit the following measures must be taken. The customer must inspect the showcase before signing for delivery. Any freight damage or manufacturing defects must be reported to NOVO's customer service within 48 hours after delivery. All damaged freight must be refused from the freight company and must be noted on the bill of lading. NOVO is not responsible for any freight that is accepted clear of damages. For damages pertaining to UPS, please call NOVO's customer service for claim assistance. The customer is responsible for filing any freight damage claims arising from an inside delivery. NOVO is not responsible for any freight that is re-routed by the customer. NOVO declines any responsibility for product shipped via the customer's own freight forwarder. If customer elects to use their own freight forwarder, NOVO strongly suggests the purchase of ample insurance to cover the product with a minimum of $5 per pound.
NOVO is a manufacturer of showcases and does not specialize in design services. Showcases built per customer's design drawings must be specified on the purchase order. Drawings must be precise with accurate measurements. In case of a dispute arisen by the interpretation of the drawing, NOVO's interpretation will prevail. If customer has special design requests, these requests need to be precise, including but not limited to, color scheme, electrical requirements, measurements, and tolerances. NOVO will only build showcases with NOVO hardware. NOVO retains sole discretion of grain direction unless specified. NOVO cannot guarantee full reproduction of a wood finish purchased earlier. Wood batch, aging, temperature, and light are differential factors of look. NOVO has attempted to represent the product in this catalog as precisely as possible. Any questions should immediately be directed to NOVO. In case of a dispute arising from interpretation of this catalog, NOVO's interpretation will prevail. NOVO reserves the right to photograph NOVO cases at any location and to use photographs in advertising and/or marketing.
There is no exchange or return of any of our products. All sales are final. Under special circumstances to be set by NOVO, any merchandise that is authorized for return must be received by NOVO before any credit can be issued. NOVO must secure payment prior to producing any showcases except for customers with payment terms. Orders cannot be cancelled. Deposits will not be refunded under any circumstances. Order changes, if possible, may accrue fees and price increase if the change is made in time. If a showcase is fully or partially manufactured at the time of the change, a new case may have to be ordered and a charge will be made for this.
All orders must be prepaid in full including freight prior to shipping date. NOVO accepts credit cards but reserves the right to request an other method of payment. If a credit card is used for purchase, customer agrees not to dispute the charge with the credit card company, but directly with NOVO. A finance charge of 1.5% per month (18% per annum) will be assessed on all accounts that are past due. A service charge of $30 will be assessed on all returned checks. Each showcase ordered and delayed by the customer over two weeks is subject to a $50 storage fee per month. Our maximum paid storage period is ninety days after which customer will be required to take delivery. After said period merchandise will be considered as unclaimed and disposed of or sold to the highest bidder. NOVO reserves the right to dispose of this order at its sole discretion. In the event the customer does not render payment to NOVO within NOVO's terms and conditions, the customer shall be liable for interest at the highest rate allowable under California law and all cost of collection including, but not limited to, legal fees, court costs, and collection fees. Customer grants NOVO a security interest in all goods shipped until such time as all money due to NOVO has been paid in full. The sale of merchandise by NOVO is a sale on consignment in accordance with the uniform commercial code and is the property of NOVO until merchandise is paid for in full at which time title passes to the customer. Customer's contract with NOVO is governed and interpreted under California law. All court hearings to be heard in Alameda County.
NOVO shall not be liable for any special, incidental, or consequential damages or for loss, damage or expense directly arising from customer's use of or inability to use the showcase either separately or in combination with other equipment. NOVO shall not be responsible for personal injury, loss, destruction of other property, or from any other cause.
NOVO's customer service is available to answer all your questions at (800) 908-6686.